[dustinzgirl]

I bet they were. Here's some of the stuff I heard at Dell...

Woman calls up freaking out becuase the computer shut down when she was in the middle of working. It will not turn on. So the support guy goes through all the normal stuff...half way through the call her dad walks in and flicks on the light. The computer turns back on. Support tells her to put duck tapeon the light switch.

Another guy called up freaking out. He didn't know what to do. His mouse was at the end of the mouse pad and he needed to scroll up.

And no, I'm not joking!