[Teresa Edgerton]

My retail experience was different -- I worked in a craft store that was part of a large chain, and most of what I ordered came from the warehouse, and even when I ordered directly from the sales rep there were restrictions on what I could and couldn't buy. So there was a lot of frustration, because these decisions were made by some corporate person who knew nothing about our store or our customers. People would say, can't you special order it for me, and wouldn't understand why I had to say no.

When I'm the customer asking for something, all that comes back to me, and I just hate to do it.