[Commonmind]

It took me a total of three months and roughly a dozen phone calls to cancel my AOL subscription. Even then, AOL took another three months to stop charging me for the supposed "free" BYOB service that they assured me was hassle-free. When I finally threatened legal action against them, the individual I was discussing this with over the phone became wildly belligerent and actually began threatening me bodily. After sending several reports of this to AOL, including a very detailed description of the offending phone calls (there were several which ended with the AOL employee screaming at me or hanging up for no reason save avoiding actually having to cancel my subscription) and the names of the individuals whom I dealt with, their only response was, "We apologize for the inconvenience. May we offer you a discount on your next 90 days of service?"